Shipping policy

Shipping Policy

Shipping within Sweden

We offer free tracked shipping on all orders within Sweden.

Orders are normally processed within 1–3 business days and are typically delivered within 1–5 business days after dispatch.

Shipping within the European Union

We offer tracked shipping to countries within the European Union for a flat rate of 135 SEK.

Orders are normally processed within 1–3 business days and are typically delivered within 4–10 business days after dispatch.

We currently ship only within the European Union, including Sweden.

Order Processing

Orders placed during weekends or public holidays will normally be processed on the following business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information.

Delivery times are estimates and may be affected by circumstances outside our control, such as carrier delays, public holidays or severe weather.

Shipping Address

Please make sure that your shipping address is complete and correct before placing your order.

If you notice an error, contact us at info@ameliaetellen.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be charged to the customer where permitted by applicable law.

Lost or Delayed Orders

If your tracking information has not been updated for an unusual amount of time, or if your order has not arrived within the expected delivery period, please contact us at info@ameliaetellen.com with your order number.

We will contact the carrier and assist with the investigation. Please do not submit a claim directly to the carrier unless we ask you to do so.

Damaged Packages

If your order arrives damaged, please contact us at info@ameliaetellen.com as soon as possible.

Include your order number and clear photographs of the outer packaging, shipping label and damaged item. Please keep the packaging until we have reviewed your case.

Returns

For information about returns and return shipping costs, please see our Return Policy.

Contact

If you have any questions about shipping, contact us at info@ameliaetellen.com.